How Customer Engagement Powers D2C Growth
Session Recording

How Customer Engagement Powers D2C Growth

18 Jul'21 | By

What You'll Learn?

  • The customer journey that begins at checkout — why post-purchase engagement is crucial for D2C brands
  • The metrics to track and improve in the post-purchase phase
  • Reducing WISMO is key to pushing up your net promoter score
  • Why automating the post-purchase engagement cycle is integral to your D2C brand’s success
  • The D2C secret no one will tell you — easier refunds drive more repeat purchases and create brand loyalty